Eligible scenarios
- • Duplicate payment for the same service request.
- • A technical issue on our side prevents any service work from starting.
- • A cancellation is requested before the application is reviewed.
Refund policy
When a service fee may be refunded
This policy explains when the service fee may be eligible for a refund and when it is not. The separate government fee, if paid, is handled independently from our service fee and may not be refundable through us.
Not refundable
- • Completed reviews, prepared documents, or submitted application support.
- • Missed messages, delayed replies, or incomplete client information.
- • Any separate fee charged by the travel administration process.
Timing
Approved refunds are typically returned to the original payment method within 5 to 10 business days, depending on the card provider or payment network.
How to request a refund
- 1. Email support with your order ID and reason for the request.
- 2. We review the request and confirm whether the fee is eligible.
- 3. If approved, we process the refund and send a confirmation message.
Plain-language reminder
Our service fee pays for guidance, review, and support. It does not guarantee a travel outcome. Please read the application details carefully before paying.
Contact
Questions about this policy can be sent to refunds@canadaetaguide.com.